The Life Care Consultant is responsible for representing the community to prospective residents. The Life Care Consultant manages the occupancy process from first inquiry to receipt of deposit, to move-in in relation to the representation, negotiation and promotion of the community to that individual.
Manage the occupancy process from first inquiry to receipt of deposit to move-in in relation to the representation, negotiation and promotion of the community to that individual.
Work with the prospective resident, family members and key influencers (physician, attorney, trust officer, as appropriate) to facilitate a timely and beneficial commitment to the community.
Attend monthly Care Associate and In-Service meetings.
Contributes to a positive, healthy and safe work environment.
Responsible for the professional handling of all incoming inquiries.
Manage all information relating to the prospective resident or inquiry, such as communication with administration, communication with direct supervision and accurate documentation of all contact in the SalesForce System.
Promote the occupancy process through ongoing contact with a prospective resident via telephone, personal visits, tours and home visit activities, as appropriate.
Provide the Director of Marketing & Sales marketing planning information about opportunities or challenges, to be used in the development of strategies for maintaining optimal occupancy levels.
Fully understands and articulately represents all documents related to residency, including Residency Agreement, etc.
Meet all occupancy objectives as outlined in the marketing plan.
Interact with other departments, assuring that apartments are properly prepared for move-in and keeping all pertinent parties apprised of move-in dates and possible adjustments.
Adheres to LCS marketing guidelines.
- Minimum three to five (3-5) years of hands-on sales and marketing experience.
- Able to handle confidential information in an appropriate and discreet manner. Must act in accordance with Resident Bill of Rights.
- Possess excellent written, verbal and listening communication skills.
- Possess computer and word processing skills.
- Minimum Bachelor’s Degree in Sales and Marketing, or related field.
- Previous experience working with the elderly.
Full Time offerings includes: Medical, Dental, Vision, Life STD, LTD, Medical and Dependent Flexible Spending Accounts, 403(b), Holiday Pay, Vacation Time, Sick Time, Personal Time, Employee Assistance Program (EAP), and Mount Mercy University Corporate Educational Partnership.
Full Time | 1st shifts
Equal Opportunity Employer, including disabled and veterans.